Müllers exists to strengthen the Church to meet the needs of the vulnerable

Privacy Notice

1. Introduction

Müllers is a UK based charity which dates back to 1834 and was founded by George Müller. Our mission is to bring prayer and care together to transform lives and shape communities. For more details on our history see ‘Our History’.

Müllers is a working name of the George Müller Charitable Trust which is a registered charity (Registered Charity no. 1066832) and a limited company registered in England and Wales (Company no. 3471812). Our registered office is 45-47 Loft House, College Road, Bristol, BS7 9FG.  This includes The George Müller Museum, which has separate social media platforms.

We value each individual who interacts with Müllers and we take your privacy seriously as we know it is very important to you. We aim to be as clear as possible about how and why we use your information. The following policy sets out how we collect, use and store your personal data. If your questions are not fully answered by the information below, please contact us:

  • Email – admin@mullers.org
  • Phone - 0117 924 5001

2. What information do we collect?

Directly with us

Each time you interact with us and provide information, such as when making a donation, requesting information, signing up for an event, or applying for a course, we collect personal information. Personal information we hold includes name, contact information such as a postal address and email address, donation history and bank information, and a record of any queries we have answered.

From website interaction with us

Our website collects information using Cookies, such as IP addresses, details of pages visited. See the section below for more information on Cookies.

Indirectly from 3rd Parties

We utilise several third party giving platforms including Justgiving, Church Suite, Stewardship, CAF, and BT MyDonate who, where consent is given, pass information in relation to your donation onto us including your name and address unless you have marked them anonymous. We would suggest checking their privacy policy to find out more about how they will process your data.

Where you give your permission to other organisations

We may collect information that you make available on, for example, Facebook, Twitter, Instagram or similar organisations.

From publicly available data

We may collect information from Companies House and the Charity Commission, as well as information in articles, newspapers or blogs.

Sensitive Data

Where you provide the information, we may collect sensitive personal data, including but not limited to your religious beliefs or health.

3. Why we collect information about you

The personal information about you allows us to keep you up to date with our work at Müllers including Annual Reports, Prayer Digests and Donor Receipts. It allows us to make sure we comply with charity law such as making sure we have an accurate record of all donations and also helps us to comply with the new General Data Protection Regulations.

4. What do we do with it?

Our use of your information:

The information you provide to Müllers will be used, in line with your preferences, to provide you with information about our work that you have requested, such as: Annual reports, prayer digests family history requests and other services and activities described on our website. When applying for a course such as our Practical Theology Course or Equip Events, applying for a job, or volunteering with us we will use your information for the purpose of supporting the application process, and running and tailoring the event or opportunity.

We will use the personal data we collect to process donations you give us including gift aid and in the case of SKI donations to inform recipients where donations are not marked anonymous. We will also keep records of your relationship with us and may analyse the personal information we collect about you to examine patterns of support or length of relationship to help us better understand our supporters.

By providing information you are agreeing to receiving mailings that communicate the work of Müllers.

By providing information, such as your email address you are agreeing to your email address being used for the purposes of receiving emails that communicate the work of Müllers.

Basis of processing your data

Müllers will process your data using the following legalities:

  • Consent – Müllers may use your consent to keep you up to date with the work of Müllers which includes the sending of our annual report and prayer digest. We will keep a record of how and when this consent was obtained and you can withdraw your sent at any time by contacting us by email, phone or letter (admin@mullers.org; 0117 924 5001; 45-47 Loft House, College Road, Bristol, BS7 9FG)
  • Legitimate Interests – If you are an existing supporter, Müllers may continue to contact you by email, letter or phone. For example, where you have previously donated to Müllers we may continue to send you information. Where you have asked us not to contact you we will continue to respect your contact preferences.
  • Contractual relationships –Your personal data will be used by us to process your application and when applying for a role with us successful candidates will enter into a contractual relationship with us.

5. How long and where we store your information

How long?

How long we keep your personal information depends on the context in which you provided it but we will keep only for as long as we consider necessary to carry out each activity. We have a data retention policy to implement this and securely delete data when it is not longer needed.


We take the security of your personal data seriously. We ensure that we have appropriate technical controls in place and ensure that access to personal data is appropriately secure.

Where we store your personal information

We use cloud-based systems to process data and therefore data may be processed outside of the European Economic Area. We take all reasonable steps to ensure that your data is stored and processed securely. By submitting your personal data, you agree to this transfer, storing and processing of your information.

6. When we share your information

Müllers will never sell your personal information and will never share it with another organisation for their own marketing purposes. However, there are a number of legitimate situations where we may share your information with a third party:

  • Legal Duty: We may pass on information if required by law or a regulatory body. For example, a Gift Aid audit by HMRC.
  • Associate Organisations – Sometimes we partner with other organisations and charities to collaborate and deliver projects. Personal information collected for these projects may be shared but this will be made clear at the time of collection.
  • Our service providers and third parties – in all these situations we ensure that those organisations can only use the data provided for the specific purposes we direct them to do, and that they have in place strict security requirements in order to protect you personal information.

7. Cookies

Sorry these aren’t the edible kind. A cookie is a text file that is sent from our website as soon as you visit the site. It is stored on your computer’s hard drive and helps us to identify your computer (not you) and collects information in an anonymous way. We use Google Analytics to measure how our site is used by visitors and to generate reports for our own use. Google Analytics does not collect any personal information about you. Müllers also uses third party suppliers such as Facebook and these providers may also use cookies.

8. How we treat children and vulnerable persons

Age 12 or under

We do not actively seek to collect children’s data. If we create any materials which may lead to someone aged 12 or under providing their details, we make it clear that they should have their parent’s or guardian’s permission first, before giving us their personal information.

Supporters in vulnerable circumstances

We are aware that some of our supporters may be in vulnerable circumstances and we are committed to remaining vigilant and responding appropriately for example by no longer making calls.

9. Your choices and telling us when things change

You can change your preferences on how we contact you or what you receive from us by letting us know. 

It is really helpful if you let us know of any changes so we can keep your detail up to dates.

You can ask us to delete your personal data, restrict our processing or to object to our processing of your personal data again.

You can contact us by phone, email or letter to action the above.

  • Phone – 0117 924 5001
  • Email – admin@mullers.org
  • Letter – Müllers, 45-47 Loft House, College Road, Bristol, BS7 9FG

10. Access to your information

You have the right to request details of your personal data we hold, this is known as a subject access request. You can write to us to ask what information we hold and request a copy of the information. Legislation gives us 30 days to comply once we are satisfied you have rights to see the requested records and we have successfully confirmed your identity.

11. Changes to Müllers Privacy & Security Policy

We may amend this policy in light of changes to our processes or changes to legislation. If we make any changes to this policy, we will show this clearly on our website and publications such as our annual report. In continuing to use our website you are accepting these changes.

12. Questions, Feedback and Concerns

Do let us know if you have any questions, feedback or concerns on our policy. You can contact us by:

  • Phone – 0117 924 5001
  • Email – admin@mullers.org
  • Letter – Müllers, 45-47 Loft House, College Road, Bristol, BS7 9FG.

By contacting us directly we can help to resolve any queries or problems you may have. You also have the right to contact the Information Commissioners Office (ICO) if you have any concerns about Data protection using their help line 0303 123 113 or on their website at ico.org.uk

This policy was updated on 1st April 2019 [address updated 01/06/2021]